Frequently asked questions

If you can't find the answer to your question, write to us and we'll help you.

How much does shipping cost and how long does it take?

Shipping to the Iberian Peninsula costs €5 and is free on orders over €100, with delivery in 1-2 working days. To the Canary Islands, Ceuta and Melilla the cost is the same (€5, free over €100) with delivery in 3-4 working days. The Balearic Islands are €10 and Portugal €10, also free over €100. International rates range from €15 to €35 depending on the zone. You can see the full details on Shipping and returns.

When will my order ship?

We prepare orders within a maximum of 2 working days of payment confirmation, provided the item is available. If something is out of stock, we'll let you know.

How can I pay?

By credit or debit card, Bizum and bank transfer. Card and Bizum payments are processed through a secure gateway with SSL encryption and 3D Secure verification.

Can I return an item?

Yes. You have 14 calendar days from receiving your order to withdraw from the purchase without giving any explanation. We refund the price of the product and any standard shipping costs you paid. Return costs are payable by you, unless the item is damaged or has a manufacturing defect.

What condition must returned items be in?

Unworn, unwashed, undamaged and with their original labels and packaging. Footwear must be returned in its original box with no marks on the soles. Socks and underwear must have their hygiene seals intact.

How do I make a return or exchange?

Email us at fantasticcompanybrands@gmail.com with your order number and we'll send you the instructions and the return address.

What guarantee do the products have?

Three years against lack of conformity, in accordance with Royal Legislative Decree 1/2007 as amended by Law 4/2022.

Can I cancel an order?

Yes, as long as it has not yet been handed over to the courier. Contact us at fantasticcompanybrands@gmail.com or cancel it from your customer account. The refund is made using the same payment method you used.

Do prices include VAT?

Yes. All prices are shown in euros and include the applicable VAT, which is itemised on the invoice. Shipments to the Canary Islands, Ceuta and Melilla are exempt from VAT due to their tax regime, and the amount is adjusted automatically at checkout.

How do I know which size to choose?

Each product page shows the available sizes. If you're unsure about a particular garment or pair of shoes, email us at fantasticcompanybrands@gmail.com and we'll advise you before you buy.

Do you ship internationally?

Yes, to Europe, America and Asia. Shipments outside the European Union may be subject to customs duties or taxes in the destination country, which are payable by the recipient.