Shipping & Returns
Last updated: August 2026. The rates shown are those that apply at checkout.
Shipping within Spain and to Portugal
| Destination | Shipping cost | Free shipping | Delivery time |
|---|---|---|---|
| Iberian Peninsula | 5 € | Free on orders over €100 | 1-2 working days |
| Canary Islands, Ceuta and Melilla | 5 € | Free on orders over €100 | 3-4 working days |
| Balearic Islands | 10 € | — | 3-4 working days |
| Portugal | 10 € | Free on orders over €100 | 1-2 working days |
Delivery times are counted from confirmation of the order and payment, provided the item is in stock. Orders are prepared within a maximum of 2 working days. If any item is not available, we will let you know.
International shipping
| Zone | Shipping cost | Delivery time | Countries |
|---|---|---|---|
| Europe Zone 1 | 15 € | 3-5 working days | Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Netherlands, Hungary, Ireland, Italy, Luxembourg, Poland, Czech Republic, Switzerland, Iceland |
| Europe Zone 2 | 20 € | 5-7 working days | Croatia, Estonia, Latvia, Lithuania, Sweden |
| Europe Zone 3 | 15 € | 5-7 working days | Bulgaria, Finland, Greece, Romania |
| America | 30 € | 7-10 working days | United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Bolivia, Costa Rica, El Salvador, Nicaragua, Panama |
| Asia | 35 € | 7-10 working days | Japan, China, South Korea, Hong Kong, Singapore, Taiwan, Thailand, Qatar, Cyprus |
International shipments may be subject to customs duties or taxes in the destination country, which are payable by the recipient.
Prices and taxes
All prices are shown in euros (€) and include the applicable VAT, which is itemised on the corresponding invoice. Shipping costs are shown before you complete your purchase.
Payment methods
You can pay by credit or debit card, Bizum and bank transfer. Card and Bizum payments are made through a secure gateway using the SSL protocol and 3D Secure verification: the data travels encrypted to secure servers and the merchant neither has access to it nor stores it.
Right of withdrawal
In accordance with article 102 of Royal Legislative Decree 1/2007, you have 14 calendar days from receipt of your order to withdraw from the purchase without giving any reason. We will refund the price of the product and any standard shipping costs you paid. Return costs are payable by you, unless the product is damaged or has a manufacturing defect, in which case we will cover them.
Guarantee
All products come with a three-year guarantee against lack of conformity, in accordance with Royal Legislative Decree 1/2007 as amended by Law 4/2022.
Return conditions
- Items must be returned unworn, unwashed, undamaged and with their original labels and packaging.
- Footwear and accessories must be returned in their original box and dust bag, with no marks on the soles and no damage to the box.
- Socks and underwear must be returned with their hygiene seals intact and in their unopened packaging.
- Lingerie and swimwear may only be tried on over your own underwear. Returns of worn or stained items are not accepted.
- If a return does not meet these conditions, it cannot be accepted.
Cancellations and refunds
You can cancel your order as long as it has not been handed over to the courier. To do so, contact us or cancel it from your customer account. The refund will be made using the same payment method used for the purchase.
How to make a return
Email us at fantasticcompanybrands@gmail.com with your order number. Once confirmed, send the product together with the delivery note or invoice to:
Icons Heritage
Calle Valle de Alcudia 3, Planta 2 - Oficina 2
28232 Las Rozas
689589870
Contact and complaints
Email: fantasticcompanybrands@gmail.com
Owner: FANTASTIC COMPANY BRANDS, S.L. Complaint forms are available to consumers at the company's registered office. You can also use the European Commission's online dispute resolution platform.